Term and Conditions
Acceptance of Terms
By utilizing the services and accessing the website of Leather Jacket Merchant, you are acknowledging and agreeing to abide by these Terms and Conditions. Placing an order on our platform implies a binding legal agreement, affirming that the information provided by you is accurate, current, and not deceptive.
FAQs and Customer Support
Our comprehensive FAQ section furnishes detailed information concerning our products, ordering procedures, and other general inquiries. Additionally, our dedicated customer service team is readily available to provide further assistance.
Ordering Process
Our ordering system is designed for user convenience. Upon placing an order, you will promptly receive a confirmation email. Should you not receive this confirmation within 24 hours, we encourage you to contact us immediately to ensure the timely processing of your order.
Secure Payment Options
We offer secure digital payment options, including MasterCard, Visa, American Express, and Square. All orders must be placed through our website, with prices denoted in US Dollars and exclusive of taxes.
Customer Satisfaction
At Leather Jacket Merchant, ensuring customer satisfaction is our paramount objective. We are steadfast in providing superior quality and competitive pricing. Our ongoing promotions and deals serve as tokens of appreciation for our esteemed clientele.
Shipping Policy
We extend complimentary shipping to the UK, USA, Canada, and Australia, while shipping charges apply to other regions. Any applicable customs charges upon delivery are the recipient’s responsibility.
Safer Online Shopping
Your security is of utmost importance to us. We employ Secure Sockets Layer (SSL) encryption to safeguard your data, ensuring that your sensitive financial information remains secure.
Order Cancellation
Cancellation policies are outlined as follows:
- A 20% deduction from the total payment for cancellations within 3 days.
- A 30% deduction from the total payment for cancellations within 7 days.
- No cancellations are accepted after 7 days from order placement.
Return and Exchange Policy
Returns and exchanges are accepted within 30 days of order delivery, with no exceptions beyond this period. Exchange items may require 10-15 days for shipping. Refunds are processed upon inspection of the returned item and may take 15-20 business days. Shipping costs are non-refundable, and a restocking fee may be applied. Returns or exchanges for damaged or used products are not accepted.
Contact Information
For any inquiries or concerns regarding our Terms and Conditions, please don’t hesitate to reach out to us at cs@leatherjacketmerchant.com or call us at +1 626 469 7996.