Terms of service
Terms of Service Acceptance
By using the services and accessing the website of Stinson Leathers, you are indicating your acceptance and agreement to comply with these Terms and Conditions. Placing an order on our platform implies a legally binding agreement, confirming that the information provided by you is accurate, current, and truthful.
Frequently Asked Questions and Customer Support
Our extensive FAQ section provides detailed information about our products, ordering processes, and other general inquiries. Additionally, our dedicated customer service team is readily available to offer further assistance.
Ordering Process
Our ordering system is designed for user convenience. Upon placing an order, you will promptly receive a confirmation email. If you do not receive this confirmation within 24 hours, we encourage you to contact us immediately to ensure the timely processing of your order.
Secure Payment Options
We offer secure digital payment options, including MasterCard, Visa, American Express, and Square. All orders must be placed through our website, with prices displayed in US Dollars and exclusive of taxes.
Customer Satisfaction
At Stinson Leathers, ensuring customer satisfaction is our top priority. We are committed to providing superior quality products and competitive pricing. Our ongoing promotions and deals are our way of showing appreciation to our valued customers.
Shipping Policy
We provide free shipping to the UK, USA, Canada, and Australia, while shipping charges apply to other regions. Any applicable customs charges upon delivery are the responsibility of the recipient.
Secure Online Shopping
Your security is paramount to us. We utilize Secure Sockets Layer (SSL) encryption to protect your data, ensuring that your sensitive financial information remains secure.
Order Cancellation
Our cancellation policy is as follows:
- A 20% deduction from the total payment for cancellations within 3 days.
- A 30% deduction from the total payment for cancellations within 7 days.
- No cancellations are accepted after 7 days from order placement.
Return and Exchange Policy
Returns and exchanges are accepted within 30 days of order delivery, with no exceptions beyond this period. Exchange items may require 10-15 days for shipping. Refunds are processed upon inspection of the returned item and may take 15-20 business days. Shipping costs are non-refundable, and a restocking fee may be applied. Returns or exchanges for damaged or used products are not accepted.
Contact Information
For any inquiries or concerns regarding our Terms and Conditions, please do not hesitate to contact us at cs@stinsonleathers.com or call us at +1 626 469 7996.